Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for Docmail Support using the options provided.
Suggest improvement
Required fields are marked with an asterisk*
{"xsrfToken":"c2453b33102e851937ba35e082e6319a45c5e7d9_lout","branding":{"id":"18","key":"ds","name":"Docmail Support","portalBaseUrl":"/servicedesk/customer/portal/18","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/18/11","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c45d0e","headerLinkHoverBGColor":"#c45d0e","headerBadgeColor":"#c45d0e"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f12961d4-618c-46e6-8516-d181925f18af/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZGM4ODM2Yy1hMDdjLTQ3NTktYmEzNS0wZDI5M2VkZDA0NmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmYxMjk2MWQ0LTYxOGMtNDZlNi04NTE2LWQxODE5MjVmMThhZiI6WyJyZWFkIl19LCJleHAiOjE3NzA2ODk1MjksIm5iZiI6MTc3MDY4ODkyOX0.81tzK1An0f8HQklZZouRz7lhxy_NHcld4qY3t8PhVVM&client=fdc8836c-a07c-4759-ba35-0d293edd046c&mode=fit","logoId":"f12961d4-618c-46e6-8516-d181925f18af","isLogoAvailable":true,"helpCenterTitle":"Welcome to our Customer Support portal","sharedPortalName":"Customer Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-GB":{"helpCenterTitle":"Welcome to our Customer Support portal","sharedPortalName":"Customer Support","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#23325a","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d3209af7-07f9-41a3-8755-042f84b678a0/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZGM4ODM2Yy1hMDdjLTQ3NTktYmEzNS0wZDI5M2VkZDA0NmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQzMjA5YWY3LTA3ZjktNDFhMy04NzU1LTA0MmY4NGI2NzhhMCI6WyJyZWFkIl19LCJleHAiOjE3NzA2ODk1MjksIm5iZiI6MTc3MDY4ODkyOX0.SbrvYiELxojCxfHkgBh8Cwyh1HEUj9gWnPveeGUdR10&client=fdc8836c-a07c-4759-ba35-0d293edd046c&height=300&mode=fit","bannerMediaApiFileId":"d3209af7-07f9-41a3-8755-042f84b678a0","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"18","key":"ds","projectId":10089,"serviceDeskId":18,"name":"Docmail Support","description":"<p>Welcome! You can raise a request for Docmail Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/18","reqTypes":[{"id":"127","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"","icon":10539,"iconUrl":"https://customer.support.cfh.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[19],"key":""},{"id":"111","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"<p>Need help? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://customer.support.cfh.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[19],"key":""},{"id":"115","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://customer.support.cfh.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"135","name":"Help","descriptionHtml":"<p>Let us know your question and we will be in touch.</p>","callToAction":"Help","introHtml":"<p>Need assistance? Have a question?</p>","icon":10511,"iconUrl":"https://customer.support.cfh.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""}],"reqGroups":[{"id":19,"name":"General"}],"orderMapping":{"19":[111,127]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":18,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZGM4ODM2Yy1hMDdjLTQ3NTktYmEzNS0wZDI5M2VkZDA0NmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDg5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA2OTAxMjksIm5iZiI6MTc3MDY4ODkyOSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.oQ1hFMRKOmrsB2SQBrZkZ92pOUfWWtWwlE-Opg9iAUw","targetCollection":"upload-project-10089","endpointUrl":"https://api.media.atlassian.com","clientId":"fdc8836c-a07c-4759-ba35-0d293edd046c","tokenDurationInMins":20}},"reqCreate":{"id":127,"projectId":10089,"issueType":{"id":"10006","name":"Support"},"form":{"name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","intro":"","instructions":"","icon":10539,"iconUrl":"https://customer.support.cfh.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about the improvement you're suggesting","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/18/create/127","requestValidateBaseUrl":"/servicedesk/customer/portal/18/validate/127","calendarParams":{"firstDay":1,"date":"2026-02-10T02:02:09+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZGM4ODM2Yy1hMDdjLTQ3NTktYmEzNS0wZDI5M2VkZDA0NmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDg5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA2OTAxMjksIm5iZiI6MTc3MDY4ODkyOSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.oQ1hFMRKOmrsB2SQBrZkZ92pOUfWWtWwlE-Opg9iAUw","targetCollection":"upload-project-10089","endpointUrl":"https://api.media.atlassian.com","clientId":"fdc8836c-a07c-4759-ba35-0d293edd046c","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}